Working with multiple accounts
Working with multiple accounts:
Restarting and resetting iPad
If something isn’t working right, try restarting iPad, forcing an app to close, or resetting iPad.
Restart iPad: Hold down the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPad. To turn iPad back on, hold down the Sleep/Wake until the Apple logo appears.
Force an app to close: Hold down the Sleep/Wake button on top of iPad for a few seconds until a red slider appears, then hold down the Home button until the app closes.
If you can’t turn off iPad or if the problem continues, you may need to reset iPad. This should be done only if turning iPad off and on doesn’t resolve the problem.
Reset iPad: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
“This accessory is not supported by iPad” appears
The accessory you attached may not work with iPad. Make sure the Dock Connector to USB Cable is free of debris, and refer to the documentation that came with the accessory.
An app doesn’t fill the screen
Most apps for iPhone and iPod touch can be used with iPad, but they might not take advantage of the large screen. In this case, tap to zoom in on the app. Tap to return to the original size.
Check the App Store to see if there’s a version of the app that’s optimized for iPad, or a universal version that’s optimized for iPhone, iPod touch, and iPad.
Onscreen keyboard doesn’t appear
If iPad is paired with a Bluetooth keyboard, the onscreen keyboard doesn’t appear. To make the onscreen keyboard appear, press the Eject key on a Bluetooth keyboard. You can also make the onscreen keyboard appear by moving the Bluetooth keyboard out of range or turning it off.
Backing up iPad
You can use iCloud or iTunes to automatically back up iPad. If you choose to automatically back up using iCloud, you can’t also use iTunes to automatically back up to your computer, but you can use iTunes to manually back up to your computer.
Backing up with iCloud
iCloud automatically backs up to iPad daily over Wi-Fi, when it’s connected to a power source and is locked. The date and time of the last backup is listed at the bottom of the Storage & Backup screen. iCloud backs up your:
ÂÂ Purchased music, TV shows, apps, and books
ÂÂ Photos and videos in your Camera Roll
ÂÂ iPad settings
ÂÂ App data
ÂÂ Home screen and app organization
ÂÂ Messages
Note: Purchased music isn’t backed up in all areas and TV shows aren’t available in all areas.
Appendix C Support and Other Information 137
If you didn’t enable iCloud backups when you first set up your iPad, you can turn it on in iCloud settings. When you turn on iCloud backup, iPad no longer backs up to your computer automatically when you sync with iTunes.
| Turn on iCloud backups | Go to Settings > iCloud, then log in using your Apple ID and password, if |
| required. Go to Storage & Backup, then turn iCloud Backup on. | |
| Back up immediately | Go to Settings > iCloud > Storage & Backup, then tap Back Up Now. |
| Manage your backups | Go to Settings > iCloud > Storage & Backup, then tap Manage Storage. |
| Tap the name of your iPad. |
Turn Camera Roll backup on or off Go to Settings > iCloud > Storage & Backup, then tap Manage Storage.
Tap the name of your iPad, then turn Camera Roll backup on or off.
View the devices being backed up Go to Settings > iCloud > Storage & Backup > Manage Storage.
Stop iCloud automatic backups Go to Settings > iCloud > Storage & Backup, then turn off iCloud Backup.
Music that isn’t purchased in iTunes isn’t backed up in iCloud. You have to use iTunes to back up and restore that content. See “Syncing with iTunes” on page 20.
Important: Backups for music or TV show purchases are not available in all areas. Previous purchases may be unavailable if they are no longer in the iTunes Store, App Store, or iBookstore.
Purchased content, as well as Photo Stream content, doesn’t count against your 5 GB of free iCloud storage.
Backing up with iTunes
iTunes creates a backup of photos in Camera Roll or in Saved Photos, text messages, notes, contact favorites, sound settings, and more. Media files, such as songs, and some photos, aren’t backed up, but can be restored by syncing with iTunes.
When you connect iPad to the computer you normally sync with, iTunes creates a backup each time you:
ÂÂ Sync with iTunes: iTunes syncs iPad each time you connect iPad to your computer. iTunes won’t
automatically back up an iPad that isn’t configured to sync with that computer. See “Syncing with iTunes” on page 20.
ÂÂ Update or restore iPad: iTunes automatically backs up iPad before updating and restoring.
iTunes can also encrypt iPad backups to secure your data.
Encrypt iPad backups: Select “Encrypt iPad backup” in the iTunes Summary screen.
Restore iPad files and settings: Connect iPad to the computer you normally sync with, select iPad in the iTunes window, and click Restore in the Summary pane.
Removing an iTunes backup
You can remove an iPad backup from the list of backups in iTunes. You may want to do this, for example, if a backup was created on someone else’s computer.
Remove a backup:
- In iTunes, open iTunes Preferences.
ÂÂ Mac: Choose iTunes > Preferences.
ÂÂ Windows: Choose Edit > Preferences.
- Click Devices (iPad doesn’t need to be connected).
- Select the backup you want to remove, then click Delete Backup.
- Click Delete, to confirm you wish to remove the selected backup, then click OK.
- Appendix C Support and Other Information
Updating and restoring iPad software
You can update iPad software in Settings, or by using iTunes. You can also erase iPad, and then use iCloud or iTunes to restore a backup.
Deleted data is no longer accessible through the iPad user interface, but it isn’t erased from iPad.
For information about erasing all content and settings, see “Reset” on page 129.
Updating iPad
You can update iPad software in Settings, or by using iTunes.
Update wirelessly on iPad: Go to Settings > General > Software Update. iPad checks for available software updates.
Update software in iTunes: iTunes checks for available software updates each time you sync iPad using iTunes. See “Syncing with iTunes” on page 20.
For more information about updating iPad software, go to
Restoring iPad
You can use iCloud or iTunes to restore iPad from a backup.
Restore from an iCloud backup: Reset iPad to erase all settings and information. Sign in to iCloud and choose Restore from a Backup in the Setup Assistant. See “Reset” on page 129.
Restore from an iTunes backup: Connect iPad to the computer you normally sync with, select iPad in the iTunes window, and click Restore in the Summary pane.
When the iPad software is restored, you can either set it up as a new iPad, or restore your music, videos, app data, and other content from a backup.
For more information about restoring iPad software, go
Can’t send or receive email
If iPad can’t send or receive email, try these steps.
Can’t send email
ÂÂ Turn iPad off, and then on again. Press and hold the Sleep/Wake button for a few seconds until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
ÂÂ In Settings, go to Mail, Contacts, Calendars, then select the account you’re trying to use. Tap Account Info, then tap SMTP under Outgoing Mail Server. You can set up additional SMTP servers, or select one from another mail account on iPad. Contact your Internet service provider for configuration information.
ÂÂ Set up your mail account directly on iPad, instead of syncing it from iTunes. Go to Settings > Mail, Contacts, Calendars, tap Add Account and enter your account information. If iPad is unable to locate your service provider’s settings when you enter your email address, go to or help setting up your account.
For additional troubleshooting information, go you still can’t send email, you can use Express Lane (not available in all areas). Go to
Appendix C Support and Other Information 139
Can’t receive email
ÂÂ Turn iPad off, and then on again. Press and hold the Sleep/Wake button for a few seconds until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
ÂÂ If you use one or more computers to check the same email account, it may create a lock-out.
For more information, go to
ÂÂ Set up your email account directly on iPad instead of syncing it from iTunes. Go to Settings > Mail, Contacts, Calendars, tap Add Account, then enter your account information. If iPad is unable to locate your service provider’s settings when you enter your email address, go help setting up your account.
ÂÂ If you have an iPad 4G or 3G model that uses a cellular data network, turn off Wi-Fi so iPad connects to the Internet through the cellular data network. Go to Settings > Wi-Fi, then turn off Wi-Fi.
For additional troubleshooting information, go to n Sound, music, and video
If iPad does’t have sound or if video won’t play, try these steps.
No sound
| ÂÂ | Make sure the iPad speaker isn’t covered. | |
| ÂÂ | Make sure the Side Switch isn’t set to silent. See “Volume buttons” on page 11. | |
| ÂÂ | If you’re using a headset, unplug it, then plug it in again. Make sure you push the plug all the | |
| way in. | ||
| ÂÂ | Make sure the volume isn’t turned all the way down. | |
| ÂÂ | Music on iPad might be paused. If you’re using a headset with a play button, try pressing the | |
| play button to resume playback. Or from the Home screen, tap Music, then tap . | ||
| ÂÂ | Check to see if a volume limit is set. In Settings, go to Music > Volume Limit. | |
| ÂÂ | If you’re using the line out port on the optional iPad Dock, make sure that you turn on the | |
| external speakers or stereo, and that they’re plugged in correctly and working properly. Use the | ||
| volume controls on the the external speakers or stereo, not on iPad. | ||
| ÂÂ | If you’re using an app that works with AirPlay, check to see if the AirPlay device you’re sending | |
| the sound to is turned on and the volume is turned up. If you want to hear sound through | ||
| iPad’s speaker, tap | and select it from the list. | |
A song, video, or other item won’t play
The song, video, audiobook, or podcast may be encoded in a format that iPad doesn’t support. For information about the audio and video file formats iPad supports, go to
If a song or video in your iTunes library isn’t supported by iPad, you may be able to convert it to a format iPad supports. For example, you can use iTunes for Windows to convert nonprotected WMA files to a format iPad supports. For more information, open iTunes and choose Help > iTunes Help.
- Appendix C Support and Other Information
No video or sound when using AirPlay
To send video or audio to an AirPlay device such as an Apple TV, iPad and the AirPlay device must be connected to the same wireless network. If you don’t see the button, iPad isn’t connected to the same Wi-Fi network as an AirPlay device, or the app you’re using doesn’t support AirPlay.
ÂÂ When sound or video is being sent to an AirPlay device, iPad doesn’t display video or play audio. To direct the content to iPad and disconnect iPad from the AirPlay device, tap and select iPad in the list.
ÂÂ Some apps play only audio over AirPlay. If video isn’t working, make sure that the app you’re using supports both audio and video.
ÂÂ If the Apple TV has been set up to require a passcode, you must enter it on iPad when asked, in order to use AirPlay.
ÂÂ Make sure the speakers on the AirPlay device are turned on and turned up. If you’re using an Apple TV, make sure the TV’s input source is set to Apple TV. Make sure the volume control on iPad is turned up.
ÂÂ When iPad is streaming with AirPlay, it must remain connected to the Wi-Fi network. If you take iPad out of range, playback stops.
ÂÂ Depending on the speed of your network, it may take 30 seconds or more for playback to begin when using AirPlay.
For more information about AirPlay, go to When you connect iPad to a TV or projector using a USB cable, the attached display automatically mirrors the iPad screen. Some apps may support using the attached display as a second monitor. Check the app’s settings and documentation.
ÂÂ To view HD videos in high resolution, use the Apple Digital AV Adapter or a component video cable.
ÂÂ Make sure the video cable is firmly connected at both ends, and that it’s a supported cable. If iPad is connected to an A/V switchbox or receiver, try connecting it directly to the TV or projector instead.
ÂÂ Make sure that your TV has the proper video input selected, such as HDMI or component video.
ÂÂ If no video appears, press the Home button, disconnect and reconnect the cable, and try again.
iTunes Store and App Store
To use the iTunes Store or the App Store, iPad must have an Internet connection. See “Network” on page 125.
iTunes Store or App Store isn’t available
To purchase content from the iTunes Store or the App Store, you need an Apple ID. You can set up an Apple ID on iPad. Go to Settings > Store > Create New Apple ID.
You can also set up an Apple ID on your computer by opening iTunes and choosing Store > Create Account.
Note: The iTunes Store and the App Store aren’t available in some countries.
Appendix C Support and Other Information 141
Safety, service, and support information
The following table describes where to get more iPad-related safety, software, and service information.
| To learn about | Do this |
| Using iPad safely | See the iPad Important Product Information Guide at |
| for the latest safety | |
| and regulatory information. | |
| iPad service and support, tips, forums, and | Go to |
| Apple software downloads | |
| The latest information about iPad | Go to |
| Managing your Apple ID account | Go to |
| Using iCloud | Go to |
| Using iTunes | Open iTunes and choose Help > iTunes Help. For an |
| online iTunes tutorial (not available in all areas), go to | |
| Using iPhoto in OS X | Open iPhoto and choose Help > iPhoto Help. |
| Using Address Book in OS X | Open Address Book and choose Help > Address Book |
| Help. | |
| Using iCal in OS X | Open iCal and choose Help > iCal Help. |
| Microsoft Outlook, Windows Address Book, Adobe | See the documentation that came with those apps. |
| Photoshop Album, and Adobe Photoshop Elements | |
| Obtaining warranty service | First follow the advice in this guide. Then go to |
| r see the | |
| iPad Important Product Information Guide at | |
| Battery replacement service | |
| Using iPad in an enterprise environment | G |
Disposal and recycling information
Your iPad must be disposed of properly according to local laws and regulations. Because it contains a battery, iPad must be disposed of separately from household waste. When your iPad reaches its end of life, contact Apple or your local authorities to learn about recycling options.
For information about Apple’s recycling program, go t
Apple and the environment
At Apple, we recognize our responsibility to minimize the environmental impacts of our operations and products. For more information, go to
- Appendix C Support and Other Information
iPad operating temperature
If the interior temperature of iPad exceeds normal operating temperatures, you may experience the following as it attempts to regulate its temperature:
ÂÂ iPad stops charging.
ÂÂ The screen dims.
ÂÂ A temperature warning screen appears.
Important: You can’t use iPad while the temperature warning screen is displayed. If iPad can’t regulate its internal temperature, it goes into deep sleep mode until it cools. Move iPad to a cooler location and wait a few minutes before trying to use iPad again.
Appendix C Support and Other Information 143 Apple Inc.
© 2012 Apple Inc. All rights reserved.
Apple, the Apple logo, AirPlay, AirPort, AirPort Express, AirPort Extreme, Aperture, Apple TV, FaceTime, Finder, iBooks, iCal, iLife, iPad, iPhone, iPhoto, iPod, iPod touch, iTunes, iTunes Extras, Keynote, Mac, Mac OS, Numbers, OS X, Pages, Photo Booth, Safari, Spotlight, and Time Capsule are trademarks of Apple Inc., registered in the U.S. and other countries.
AirPrint, iMessage, and Multi-Touch are trademarks of Apple Inc.
Apple Store, Genius, iCloud, iTunes Plus, iTunes Store, and MobileMe are service marks of Apple Inc., registered in the U.S. and other countries.
App Store, iBookstore, and iTunes Match are service marks of Apple Inc.
Adobe and Photoshop are trademarks or registered trademarks of Adobe Systems Incorporated in the U.S. and/or other countries.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Apple Inc. is under license.
IOS is a trademark or registered trademark of Cisco in the U.S.
and other countries and is used under license.
Ping is a registered trademark of Karsten Manufacturing Corporation and is used in the U.S. under license.
Some apps are not available in all areas. App availability is subject to change.
Content available on iTunes. Title availability is subject to change.
Other company and product names mentioned herein may be trademarks of their respective companies.
Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the performance or use of these products. All understandings, agreements, or warranties, if any, take place directly between the vendors and the prospective users. Every effort has been made to ensure that the information in this manual is accurate. Apple is not responsible for printing or clerical errors.
No comments:
Post a Comment