Human Resource Management Service Industries Assignment – Hilton Hotel
DESCRIPTION
Introduction
Human resource management, is a vast process, where the human resource managers are the pillar of any organisation, in this Human Resource Management Service Industries Assignment Hilton Hotel I have discussed about the importance of human resource management. How they can make the staffs properly trained, the measure their compensation etc. Moreover I have also discussed about the need for training and what is process of selecting a person in a hotel like Hilton.
Task 1
1.1 Analyse the role and purpose of human resource management in a selected service industry with reference to Hilton Hotel Stratford
In today’s world the hospitality industry is growing in an fast rate, hotel Hilton with its wide range of varieties, uniqueness has always been able to charm the delicacy of the guest , and make it more appealing in the eyes of the guests. As a manager of hotel Hilton which mainly comprises of comprising of mainly hotels where it covers almost all the delicate services starting from keep the hotel clean to making proper arrangements, looking after minute details etc. (Boselie, 2010). The role of the human resource department at Hilton is unquestionable. The main responsibilities can be depicted as follows:
- Focus on service: Hotel Hilton a new formed beautiful hotel has been inaugurated with the focus of providing first class facility to each and every guests. So it is responsibility of the human resource manager to cater the need, the exact skills, so that it can employee right amount of people
- Teaching: Hotel like Hilton, needs to be maintained properly, it is the brand name , the pride and the services are actually will be cherished . so for the human resource manger should look into tthe skills of each and every staffs and help them to properly boost up their inner morale in order to work in a more cherish manner
- Laws and regulation: In hotel like Hilton , it is the HR manger to proper see that the staffs are being properly [aod , they should protected from any withstanding laws . the staffs should be given a proper written document where the number of labour hors , the schedule of work , leisurely time , option for night all these should be documented.
- Planned stage: It is the human resource manager who will have to take in the responsibility in organizing and planthe duties. The main aspects which should be undertaken by the hr manager at Hotel Hilton are as follows:
- Making important decisions: It is the hr who is in the top to make and set proper decisions and implement rightfully .to it is of prime duty to make the employees encourage to the core, because without it employees will not able to perform as their expectation .for this the Hr will have to take some time out and should engage the employees in training sessions, providing skills etc.
- Accountability for the employees: It is very important role of the human resource manager to proper know the skills and ability of each staff present , in a hotel like Hilton , it is very important that the human resource person should take a close look on this matter minutely
In this regard the Human resource management at hotel Hilton plays an important role:
- HR as a consultant: It is the HR manger who can properly deal with certain critical issues of a hotel, and delivers easy and fast solutions to it.
- HR as a auditor: The main role in this regard is maintaining a regularity check on the needs relating to health and safety, proper training skills, proper appraisal system etc that is being in the policy of the HR and its proper adherence.
- HR as an executive: Hr specialises in dealing with people, in hotel Hilton, the HR managers properly caters the need of the staffs and organises and manages properly.
- Hr as a facilitator: It is the responsibility of the HR, to properly facilitate the goals and policies as per the company needs . in this regard proper training is being provided in the areas in which it is most important .,
1.2 Justify a human resources plan based on an analysis of supply and demand for a selected service industry with reference to Hilton Hotel Stratford
The term human resource planning implies the significance and need for finding the right number of employees who can rightly justify the position, and which possesses the right amount of skills and specification. My responsibility as a HR manger is to develop a well established plan for my employees so that there will be adequate demand and supply associated with it .
Need for HRP: Planning is important for nay stages of life , in a newly formed hotel Hilton it is necessary to build a well concrete plan. The features and need are discussed as follows:
- Objectives make distinct: Under hotel Hilton, the HR manager needs to first see what the most important requirement which it wants first is. The Hr manager takes initiative to plan for each employees present relating to their career progression, having expert knowledge, having the right amount of ethics, the present ability, etc.
- Determination of the needs of Hyman resource: Hotel Hilton needs to recruit staffs, since this hotel industry is building on quality and strength it is needed that quality persons are being hired for maintaining such benchmark.
- Knowledge of the manpower: The Hr resource person should look into the needs of the staffs present equally and acknowledging their needs and how well they are performing.
- Creation of proper environment of work: The HR manager should exhibit some recreation facilities and some time for the staffs , so that they feel the urge or be enthusiastic to work in Hilton
- Demand and supply: In hotel industry, there is always need for more amount of manpower is needed. For this the HR manager needs to look into the capacity and maintain proper balance for demand and supply.
Demand forecasting:In hotel Hilton, it is very important to properly concentrate on the needs of staffs for future needs. It is mainly a quantitative approach.( Boselie, 2010). The different methods for measuring demand forecasting are as follows:
- Executive judgement: This type of method is mostly applicable for small organisation, where all the people sit at one place in order to determine the need and the gap of the manpower. This is generally a bottom up process.
- Delphi technique: Under this process, the HR recognises the human element as the most value source which helps in proper functioning of every element.
- Ratio trend analysis: This kind of method, where the information of the past are being thoroughly scrutinised, relating to employee performance, the amount of sale, the productivity etc. After which the estimation of the future is being made.
Supply forecasting:This generally deals with the current analysis of the human element with the availability in the future.The methods are as follows, Forecasting as per basis of inventory :
- Head count: this signifies the total amount of staffs which are present relating to departments like payroll, skil, designation etc.
- Family job: it generally implies to the forecast in relation to same kind like staffs of office , sakes , production , maintenance etc
- Age: in any hotel , both experienced and fresh people are being welcomed , so there should a balance between the fresh creative talent and the experienced talent .
2. Wastage on the labour: it is looked that there should not be any kind of wastage in providing the right amount of training
3. Model of competency: the HR manger should look into the fact that teach of the staff has the adequate competency to serve and shed their amount of handwork in terms of skills , behaviour , applying prompt decision making etc.
3. Model of competency: the HR manger should look into the fact that teach of the staff has the adequate competency to serve and shed their amount of handwork in terms of skills , behaviour , applying prompt decision making etc.
